Answered By: Jessica Howard
Last Updated: Aug 11, 2022     Views: 102

Try these three potential solutions.

  1. Make sure you are accessing the resource using links from the library website.  This is especially important if you are located off-campus.
    • If you're using the library database list, JumpStart, or journals and newspapers list to get to an item, you are probably using the correct links.  
    • If you found the item via Google or another free search engine, you might not be using Dickinson links. Try links from the database list, JumpStart or journals and newspapers list to gain access.
    • Library links to online resources usually have "dickinson.idm.oclc.org" in the URL.  If you don't see that in the web address in your browser, it could be a sign that you're not accessing the item via Dickinson.
      • If you don't see "ickinson.idm.oclc.org/" in the URL, try adding the prefix https://dickinson.idm.oclc.org/login?url= to the URL for the item you are trying to access.  For examlpe, if you are trying to access an article at this URL: https://onlinelibrary.wiley.com/doi/10.1002/tea.21750, enter this into your web browser: https://dickinson.idm.oclc.org/login?url=https://onlinelibrary.wiley.com/doi/10.1002/tea.21750. 
  2. Clear your browser cache (cookies and site data like images and files).
    • The process for doing this varies a bit, depending on the browser.  See the links below for clearing your cache in different browsers.
       
  3. Try a different browser.  
    • For example, if you see the error in Chrome, try Firefox or Edge or Safari. 
       
  4. Update your browser to the latest version if it isn't already up-to-date.
    • In some cases an update to your operating system could be required prior to the browser update.
    • The process for doing this varies a bit, depending on the browser.  See the links below for updating your browser.

Still having trouble, or unsure about the instructions above?

Contact ask@dickinson.libanswers.com for help from a librarian.  Please provide as much of this information as possible:

  • URL (web address) of the page where you see the error. If available, click on the Permalink (permanent link) button on the page with the error, and paste it into your email.

  • Screen capture or photo of the error page.

  • Browser and version (examples might include Chrome 86.0.4240.198; or Firefox 82.0.3).

  • Operating system and version (examples might include Windows 7; macOS Mojave; or iOS 12).

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